TERMS AND CONDITIONS OF SERVICE
The terms of your contract with us are determined by your individual membership package and the general terms and conditions below.
We reserve the right to amend these terms and conditions from time to time, with advance written warning.
We advise all members to familiarise themselves with the terms associated with their individual package and to acknowledge this by e-signature of the membership contract however acceptance of the terms and conditions of membership is implied by your ongoing use of our facility.
REGISTRATION & PURCHASE
Online payments are managed via Wodify
It is a condition of membership that payment details are entered on the Wodify profile. Exceptions must be agreed in writing with us.
You must ensure that the details provided by you on registration or at any time are correct and complete.
Where arrears occur on the account and no payment arrangements are in place, we reserve the right to deactivate your membership without warning.
ACCESS TO AND USAGE OF OUR FACILITIES
It is expected that all users of our facilities have either an active session plan or monthly membership contract with us OR is a prearranged ‘drop-in’ guest.
It is expected that all users of the facility reserve and sign in to a space within the Wodify system including for independent training alongside coached sessions or in scheduled Open Gym periods. Where the user is a guest, reservation will be undertaken by a member of the CrossFit Biel-Bienne team.
Reservations may be refused in the Wodify booking system and an error message returned where no active membership exists, programmes are not included within your membership package, session or limited usage plans have been exceeded or significant arrears are on the account. Users should email firstname.lastname@example.org if they receive this error message when attempting to make a booking to resolve the outstanding before attempting to access the facility.
We reserve the right to refuse admission to the facility where no valid reservation in Wodify exists.
REFUND & CANCELLATION POLICY
Cancellation – 2 hours notice is required for cancellation of a single timetabled training session. Missed sessions without the appropriate notice will be charged as if attended.
We offer 1 free trial session to prospective members. Where a no-show or late cancellation within the two hour window occurs we reserve the right to charge our standard CrossFit Biel-Bienne drop-in fee of 28 CHF for re-booking which must be paid before the new booking is confirmed. This may be used as credit against first months membership.
Medical Cancellations — Cancellation within the 2 hours before the session commences is permitted where an athlete is not able to participate for medical reasons. A doctor’s note confirming that the athlete was not permitted to participate is required within 7 days of missed session and should be submitted directly to email@example.com
Upon receipt, a credit for a makeup session will be issued.
We ask that you respect your fellow athletes desire to book sessions and cancel any session you are unable to attend – even where the refund period has expired.
LIFETIME MEMBERSHIP, HOLDS AND BREAKS
We commit to offering members a price for their package for the lifetime of their membership with us.
Changes to membership package including upgrading, downgrading or cancellation can be made on the auto renewal date associated with your individual membership and should be requested by email in advance of this date.
We offer the opportunity to switch limited attendance packages to a monthly average contract on request at no additional charge to enable members to get best value from their membership with us each month.
Members who take a break from membership with us may be offered the latest published membership prices on their return.
We reserve the right to charge a small administration charge to cover the costs associated with holding a membership space at the facility and within Wodify where the hold is expected to last greater than three months or where multiple holds are requested within a 12month period.
We allow members to place holds/freezes on their membership where the following criteria are met:
We are advised, via email (firstname.lastname@example.org), of the request for a hold in advance in the case of travel/vacation or at the earliest opportunity in the case of injury/illness.
The break from training is expected to be at least 1 week.
The break start date is within the current membership period.
There is no outstanding balance on the account.
There is a current and active membership in place.
Where these conditions are not met this will be treated as a break in membership (see above).
In the event that members take a break from training with us without the above conditions being met we will consider the account to be inactive and may deactivate within Wodify without notice.
Group Fundamentals and group training event/workshop
If you are unable to attend a group fundamentals program or group training event/workshop (e.g. introduction to weightlifting seminar) due to circumstances out of your control (determined on a case-by-case basis by our administration), we can offer you a refund if you notify us at least 48hours prior to your session start time.
Cancellations by CrossFit Biel-Bienne— If your group Fundamentals session or group training event/workshop is cancelled by us every effort will be made to accommodate you in another session or a refund will be promptly issued.
Private Training (including private Fundamentals sessions)
If your scheduling conflict is known in advance and we are notified at least 24 hours ahead of time, it MAY be possible to make the session up at a later date or with a different trainer. However, this cannot be guaranteed. Where a suitable alternative is not possible a refund will be promptly issued.
Any sessions missed with less than 24 hours notification are forfeited unless an appropriate medical certificate is provided.
If you have not already paid for the session, your account/card will be charged for the full amount of the session.
If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.
Additionally, reserved time slots may be lost if payment is not made in a timely manner.
Athletes engaging in the activities or making use of facilities provided by CrossFit Biel-Bienne are responsible for ensuring that he or she is properly equipped and that his or her state of health and physical condition are such as not to involve any risk to him or herself or any other person making use of the club.
It is hereby understood and agreed the club accepts no responsibility for accident, injury, illness, loss or misadventure caused to or suffered by athletes howsoever caused. Only to the extent caused by the wilful default or negligence of CrossFit Biel-Bienne, its servants or agents. Athletes are responsible for their own insurance in respect of injuries suffered, loss or damage to equipment.
It is expected that athletes participating in timetabled coached sessions or in self directed training sessions shall pay due attention to the coach in charge so as to mitigate risk of injury to self or others. Where the coach is not assured of this attention, they may ask the athlete to cease training activity immediately – no refunds will be given for partial sessions missed in this event.
In the event of an emergency, where the coach is no longer able to remain in the gym, the session will come to an immediate end and session credits shall be applied.
Last updated: (May 2017)
CF Seeland (CrossFit Biel-Bienne) – (“us”, “we” or “our”) operates http://www.crossfitbiel-bienne.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this data.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
CrossFit Biel-Bienne is part of CF Seeland Sarl.
Numéro au registre du commerce
Johann Renfer Strasse 58
Tel : +41 32 341 13 15